Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

28 October, 2012

Tech Mahindra Walkin For Associate /Sr. Associate In Pune Any Graduate 0-2 years experience can apply


Comapany Name: Tech Mahindra

tech mahindra hiring for fresher graduate as associate and senior associate in pune maharashtra
Job Location: Pune Maharashtra

Designation: Associate /sr. Associate 

Experience: 0-2 years

Qualification: Any Graduate (Except BE, B. Tech, MCA, MCM, MBA)

Industry Type: IT Software, Software Services

Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations


Job Description: 
- Good knowledge of Telecom Infrastructure Technologies.
- Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
- Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
- Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
- Ability to work effectively in a team environment and collaboratively with other departments
- Ability to review and analyze customer needs and provide appropriate client options/solutions
- Ability to manage a demanding workload


Desired Candidate Profile: 
- Any Graduate (Except BE, B. Tech, MCA, MCM, MBA)
- 0-2 years of experience in any BPO/Non BPO Industry
- Semi-technical experience will be preferred
- Work Location is Tech Mahindra, Hinjewadi, Phase 3, Pune
- Excellent communication skills in English - both spoken and written & good presentation skills
-Should be open to working in shifts (including night shifts) & 24*7 working environment.

Walk In Dates: 29th, 30th & 31th - Oct 12
Time: 12:00am 4:00pm

Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune

Contact Person:Elizabeth Kumar
+91-020- 42256713
Email Id: es0034386@techmahindra.com

* Candidates are required to carry their CV along with a Photo Id Proof


10 September, 2012

Quality Assurance Analyst Job at American Express


Company Name: American Express

quality assurance analyst,quality analyst

Location: Gurgaon, Haryana, India

Designation: Quality Assurance Analyst

Experience: 2 -7 Years

Education: B.E., MCA (Required) Or Master's Degree (Mba Preferred) In Computer Science, Information Systems, Or Related Field (Or Has Equivalent Work Experience).

Job Description
Would Be Responsible For Developing And Executing Formal Test Plans To Ensure Delivery Of Quality Software Applications. Performs Detailed Review Of Test Plans And Develops Manual And Automated Test Cases And Test Configurations Needed To Meet Testing Of Business Requirements. Executes Test Cases/Scripts And Tracks And Monitors Defect Resolution Activity.
- Undertakes Reviews Of Test Plans To Ensure Quality Software Delivery In Terms Of Testing Business Functionality,
- Performance, Scalability, Reliability, Usability And Security/Compliance.
- Develops Test Cases/Scripts Utilizing Applicable Testing Software.
- Executes Test Cases/Scripts.
- Understands the automation frameworks and automated testing.
- Have Knowledge of Database Testing.
- Analyses Quality Assurance Metrics, Such As Defects, Defect Counts, Test Results And Test Status.
- Performs Detailed Review Of Test Plans, Manual And Automated Test Cases And Test Configurations Needed To Meet Testing Of Business Requirements.
- Works With Testers, Test Analysts And Test Managers To Complete Testing Activities Within Required Timelines.
- Ensures That Tests And Results Are Documented And Reported To Stakeholders.
- Develops Test Plans, Testing Resource Requirements And Overall Scheduling Of Testing Activity.
- Oversees And Guides Test Case/Test Script Preparation Activities.
- Provides Oversight And Guidance During Test Execution.
- Analyzes Test Metrics
- Monitors And Tracks Resolution Of Defects, Coordinating With Development Resources In Order To Prevent Report And Resolve Defects.
- Ensures Accurate Reflection Of Project Budgets, Forecasts And Actual
- Combines Knowledge Of Amex Systems, Development Skills, And The Customer Service Industry.


Candidate Profile
Good Understanding Of Software Development Life Cycle, Method 1 , Application Support Processes And Testing Processes , Tools And Capabilities
- Requires Technical And Business Knowledge In Multiple Disciplines.
- Good Understanding Of Business And Technology Processes And Their Interrelationships In Financial Services Industry Especially Credit Cards.
- Must Have Financial Acumen In Terms Of Representing Project Financials, Budgeting, Creating Project Estimates, Cost Management Etc.
- Should Have Ability To Work Through And Resolve Complex Program/Project Issues And Requirements By Working With Multiple Teams Across Various Geographies.
- Should Be An Innovator And Have Ability To Think Out Of Box.
- Demonstrates Strong Communication Skills, Written And Oral, Adapting To All Levels Of Audience.
- Possesses Strong Inter-Personal And People Management Skills At All Levels Of Contact And In A Wide Variety Of Situations.
- Demonstrates The Ability To Influence Others
- Self Motivated And Ability To Work And Take Decisions Independently. Should Be Co-Operative, Flexible And Creative.
- Proven Delivery Capability
- Ability To Negotiate And Manage Global Relationships. Experience In Relationship Management With External Vendor Partners (Manage And Monitor Sla, Contracts Etc), Internal Customers And Other Internal Technology Teams. 


                                             Apply Now

29 August, 2012

Walk-in for Freshers at Home Credit (MNC) Gurgaon

home credit job in gurgaon,walkin in gurgaon

Company Name:Home Credit (MNC)
Salary:lucrative Incentives  with fixed salary
Industry:Banking, Financial Services, Broking
Functional Area:Others
Role Category:Other
Role:Other
Keyskills: field verifers, customer service, day shifts, MNC, field job, field executive, field job, no targets, non target based

Job Description
1.Needs to do field verification of customers.
2.Responsible for checking their personal details
3.Detect if the mentioned information is not correct
4.Should be able to give a correct verified report of the customers in order to avoid any discrepancy.
5.Need to adhere with the given timeline of 1-1.5 hour.

Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
1.Freshers can also apply
2.Average spoken english
3.Presentable
4.Should be street smart
5.Should have presence of mind
6.Soft spoken
7.Should have common sense
8.Should posses his own conveyance which is a must

*P.S: The candidate would be responsible travelling in areas of Faridabad

Company Profile
HOMECREDIT (MNC)
Founded in 1997, Home Credit (MNC) has rapidly established itself as a market leader in consumer finance, entering attractive and high growth markets ahead of its competitors. Continuing the successful development of the business in Europe (the Czech Republic, Slovakia, Russia, Belarus and Kazakhstan), Home Credit (MNC) expanded into Asia and currently has operations in China, Vietnam and develops a new business in India.
We are steadfast in our determination to provide our customers with high quality service and timely, convenient access to credit, while ensuring the highest standards of financial discipline and stability in order to maintain profitable growth. With 21,000 employees, 75,000 distribution points and more than 27 million clients served worldwide combined with our expertise of local markets we are geared up to venture into important new emerging markets such as India.
Both our European and Asian operations were established and are owned by PPF Group N.V., one of the largest investment and finance groups in Central and Eastern Europe (CEE). PPF was founded by Mr. Petr Kellner (number 97 on the Forbes list of the World's Billionaires 2011) who remains the major shareholder. With approximately EUR 12 billion of assets under management, PPF's business investments range from banking and insurance to real estate to energy and metal mining to retail. PPF's reach spans from CEE to Russia and across Asia.

Contact Details Recruiter Name:Winnie Garg-Human Resource
Contact Company:Ezure Services
Address:Plot No. 105, Sector 44 GURGAON,Haryana,India 122003
Email Address:winnie.garg@homecredit.co.in
Telephone:8527971167

How to Apply
Send your updated Resume to winnie.garg@homecredit.co.in or call on given number.